Warranty, Returns and Limited Lifetime Guarantee Information

Limited Lifetime Guarantee

Hot Dog Collars is proud to offer a "Limited Lifetime Guarantee" to our customers for many of our products. Our guarantee promises that we will replace any product purchased from Hot Dog Collars that, due to manufacturer defect, fails, or unnaturally wears, for the entire life of the product.

Our guarantee does not cover products which are:

  • Lost for reasons other than manufacturer defect.
  • Outgrown or no longer fits
  • Stinky, dirty or smelly
  • Exhibiting normal wear and tear
  • Damaged intentionally or through neglect
  • Damaged due to tie-outs

* We reserve the right to limit the number of replacements when there is excessive use or abuse of our guarantee.

 

RETURNS

Non-personalized items in new and unused condition can be returned within 30 days of delivery.

  • A 20% restocking fee applies.

  • Return shipping is not covered, and original shipping costs are non-refundable.

  • Use USPS Ground Advantage for the most economical return option.

  • Contact us at help@hotdogcollars.com for a return authorization before sending anything back.

Personalized Items

All Personalized items are Final Sale Items. We can only replace personalized items if the error was ours.

Tip: Measure your dog carefully and double-check all custom details before placing your order! We’re happy to help with sizing—email us at help@hotdogcollars.com


Contact Us With Questions!

We're happy to help! To contact our Hot Dog Collars's customer service department, please use our website's live chat feature (located in the lower right corner of the website), email us at help@hotdogcollars.com, or give us a call Monday - Friday 9am-5pm EST at 1-855-HOT-DOG-1 (1-855-468-3641).