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All products, all US states, All orders over $45
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Product Features
RETURNS
Non-personalized items in new and unused condition can be returned within 30 days of delivery.
Personalized Items All Personalized items are Final Sale Items. We can only replace personalized items if the error was ours.
Tip: Measure your dog carefully and double-check all custom details before placing your order! We’re happy to help with sizing—email us at help@hotdogcollars.com
Shipping
Each product is custom-made to order. Please allow:
Orders ship from Indian Trail, NC.
International orders may require additional time.
Note: Production time is in addition to shipping time.
Standard Shipping Costs:
This is the first time I have purchased a metal name plate. The information on the name plate is very clear. I will be purchasing more.
The tag is wonderful, great red color and great printing. The "rivets" well they are not rivets that work with a rivet gun. Apparently they are more hammer style. Anyway I took my collar and rivets to a shoe repair shop and he had what was needed to apply the tag to the collar. We didn't use the rivets provided by Hot Dog Collar. It only cost $2 to have this done, well worth it!! Anyway I do love, love, love the way the tag looks and works on the collar.
The color (we got purple), matches her collar perfectly. It’s easy to read. Great for every day, rough and tumble play. Won’t get lost or damaged.
2 of my 3 chew on each others hanging tags. These prevent me from ever having to buy new ID tags. Easy to hook on.
The name plate itself is ok. It came with no instructions for attaching to the collar (I had to Google that(. The rivers provided were way too long and didn’t compress properly to fasten the tag securely to the collar. It might have worked properly on a thicker collar, but I had purchased a Hotdog collar and leash set, so I did expect it to fit their own. Maybe offer a couple of size rivets instead of long ones only?
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