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All products, all US states, All orders over $45
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
GUARANTEE
We guarantee the durability of the embroidery on our personalized embroidered dog collars FOR LIFE. If you experience an issue with the embroidery, just let us know and we'll make it right. Note: guarantee does not cover damage due to tie outs.
CUSTOMIZATION
Our embroidery team works hard to make sure that your collar is made exactly to your expectations. All text is embroidered using capital lettering. Personalized text will not repeat around the dog collar.
Personalized text will be placed on the collar at our discretion unless otherwise instructed. Without specific instruction as to the placement of the lettering, we cannot accept responsibility for text covered after adjusting the collar.
SIZING
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This dog collar utilizes a quick clasp closure, also called a side release clasp. Sizing is given as a range of neck lengths. Measure your dogs neck size or its current collar length (not including buckles) to obtain correct sizing.
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- Small (10" to 14" long x 3/4" wide) - Medium (14" to 20" long x 3/4" wide) - Large (18" to 28" long x 1" wide) |
RETURNS
Non-personalized items in new and unused condition can be returned within 30 days of delivery.
Personalized Items All Personalized items are Final Sale Items. We can only replace personalized items if the error was ours.
Tip: Measure your dog carefully and double-check all custom details before placing your order! We’re happy to help with sizing—email us at help@hotdogcollars.com
Shipping
Each product is custom-made to order. Please allow:
Orders ship from Indian Trail, NC.
International orders may require additional time.
Note: Production time is in addition to shipping time.
Standard Shipping Costs:
I didn't know it would be a small collar for a smaller dog. but I have a husky and she pulls hard on the collar/leash so need too order a larger on
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